Policy - BLUETTI

Warranty Period

BLUETTI warrants that the product will be free from defect in workmanship and material to the original distributor purchaser.
The warranty period starts on the date of purchase by the end-user from distributor.
-For the product of portable power station, the warranty period varies from 24 months to 72 months.
-For the product of home backup system, the warranty period varies from 48 months to 60 months.
-For the product of solar panel and accessories as cable, charger, 12 months is provided for the warranty service.
-The warranty period starts from the date when the product sells or the product delivery date plus 60days as the starting date of the warranty period, whichever comes first as the warranty starting date.
No warranty for gifts product. Warranty period may vary by country subject to local laws and regulations.
Please refer to the Attachment 1< Product Warranty Timeline> for more details.
Warranty Statement

Any defects in material, workmanship of the product will be covered after customers provide any valid proof of purchase and information including but not limited to:
- A purchased order number made through distributor official stores.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
- Serial numbers. Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.

Replacement

Within 30 days from the date of purchase, end-users can apply to the sellers for the replacement when the product has performance failure including DOA (Dead-on Arrival) after the seller or BLUETTI Service confirms.
Distributors are responsible for the replacement service to their customers.
Distributors shall send the weekly claims email to BLUETTI Service including the model, serial number, purchase proof and other information for replacement or other solutions from BLUETTI. Please refer to the Attachment 2 for details.
Repair

End-users can apply to the sellers for products repair when the product has performance failure after the seller or BLUETTI Service confirm.
Distributor should cover the shipping fee for their end users when the products are in the warranty period.
For drop shipping, BLUETTI will cover the repair and shipping fee when the products are in the warranty period.
Repair time will be around 5-7 working days once service stations have received products depending on products quantity and materials availability.
Normally,returning products quantity is less than 15 pcs, repair time will be within 7 working days.
Returning products quantity is between 15 and 30 pcs, repair time will be around 10 working days.
If more than 30 pcs, the repair time needs to be separately advised.
Remboursement

La garantie de remboursement de 30 jours s'applique uniquement aux livraisons directes.
In Warranty

After 30 days from the date of purchase, end-user can apply to the seller for the maintenance service when the product has performance failure after the seller or BLUETTI Service confirm.
Distributors are responsible for the in-warranty service to their customers.
Distributors shall send the weekly claims email to BLUETTI Service including the model, serial number, purchase proof and other information for service parts or other support from BLUETTI. Please refer to the Attachment 2 for details.
BLUETTI shall provide free service parts and technical support to distributor during in warranty period.
Out of Warranty

End-users shall pay for the maintenance cost for the following conditions:
- Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
- Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
- Purchased from unauthorized resellers;
- Use for special application other than normal use;
- Lost, stolen or full refunded product;
- Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
- Invalid proof of purchase;
- Warranty period expired;
- The battery model on the warranty certificate does not match the actual item;
- Unauthorized alteration on the warranty certificate;
- Product wear and tear through the usage of time.

Training

For first-time authorized distributors, BLUETTI will provide free technical training and maintenance guidelines by remote. If necessary, BLUETTI will provide face to face training.
Technical Support

For each distributor, BLUETTI shall assign dedicated service agent and engineer for support by Email or Hotline or by IM tools and response time within 24 hours.
Spare Parts

For main regions, BLUETTI shall set up local service stocks with main spare parts in local country for local distributor service.
Déclaration de soutien

Des pièces de rechange seront fournies pour aider les distributeurs dotés de capacités de réparation à effectuer les réparations.
Les produits défectueux doivent être retournés au centre de réparation local de BLUETTI pour réparation si les distributeurs ne disposent pas de capacités de réparation.
En l'absence de capacités de réparation des distributeurs et en l'absence d'un centre de service local pour BLUETTI, des pièces de rechange et une formation en réparation seront fournies aux distributeurs pour effectuer les réparations.
Si les produits sont vendus dans d'autres pays et ne peuvent pas être réparés pendant la période de garantie, les distributeurs doivent être responsables de renvoyer les produits défectueux au centre de réparation BLUETTI le plus proche pour remplacement.
Les cas particuliers doivent être signalés aux responsables commerciaux et au service client de BLUETTI pour coordination et assistance.

Extension de garantie

L'extension de garantie est désormais applicable uniquement pour le modèle AC200MAX, AC200P ou B230 avec protection contre les dommages sans frais de service.
Les distributeurs sont tenus de soumettre la demande d'extension de garantie via le lien ci-dessous : https://www.bluettipower.com/pages/warranty-extend

Autres

Veuillez contacter au préalable BLUETTI par e-mail, du lundi au dimanche, pour toute assistance concernant le produit. Plus d'informations dans la Pièce jointe 3 .
Pour plus d'informations sur la politique de garantie de l'utilisateur final, veuillez vous référer au site Web officiel de BLUETTI ou contacter le service BLUETTI pour plus de détails.

Service Policy