Policy - BLUETTI

Warranty Period

BLUETTI warrants that the product will be free from defect in workmanship and material to the original distributor purchaser.
The warranty period starts on the date of purchase by the end-user from distributor.
-For the product of portable power station, the warranty period varies from 24 months to 72 months.
-For the product of home backup system, the warranty period varies from 48 months to 60 months.
-For the product of solar panel and accessories as cable, charger, 12 months is provided for the warranty service.
-The warranty period starts from the date when the product sells or the product delivery date plus 60days as the starting date of the warranty period, whichever comes first as the warranty starting date.
No warranty for gifts product. Warranty period may vary by country subject to local laws and regulations.
Please refer to the Attachment 1< Product Warranty Timeline> for more details.
Warranty Statement

Any defects in material, workmanship of the product will be covered after customers provide any valid proof of purchase and information including but not limited to:
- A purchased order number made through distributor official stores.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
- Serial numbers. Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.

Replacement

Within 30 days from the date of purchase, end-users can apply to the sellers for the replacement when the product has performance failure including DOA (Dead-on Arrival) after the seller or BLUETTI Service confirms.
Distributors are responsible for the replacement service to their customers.
Distributors shall send the weekly claims email to BLUETTI Service including the model, serial number, purchase proof and other information for replacement or other solutions from BLUETTI. Please refer to the Attachment 2 for details.
Repair

End-users can apply to the sellers for products repair when the product has performance failure after the seller or BLUETTI Service confirm.
Distributor should cover the shipping fee for their end users when the products are in the warranty period.
For drop shipping, BLUETTI will cover the repair and shipping fee when the products are in the warranty period.
Repair time will be around 5-7 working days once service stations have received products depending on products quantity and materials availability.
Normally,returning products quantity is less than 15 pcs, repair time will be within 7 working days.
Returning products quantity is between 15 and 30 pcs, repair time will be around 10 working days.
If more than 30 pcs, the repair time needs to be separately advised.
Reembolso

La garantía de devolución de dinero de 30 días solo se aplica al envío directo.
In Warranty

After 30 days from the date of purchase, end-user can apply to the seller for the maintenance service when the product has performance failure after the seller or BLUETTI Service confirm.
Distributors are responsible for the in-warranty service to their customers.
Distributors shall send the weekly claims email to BLUETTI Service including the model, serial number, purchase proof and other information for service parts or other support from BLUETTI. Please refer to the Attachment 2 for details.
BLUETTI shall provide free service parts and technical support to distributor during in warranty period.
Out of Warranty

End-users shall pay for the maintenance cost for the following conditions:
- Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
- Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
- Purchased from unauthorized resellers;
- Use for special application other than normal use;
- Lost, stolen or full refunded product;
- Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
- Invalid proof of purchase;
- Warranty period expired;
- The battery model on the warranty certificate does not match the actual item;
- Unauthorized alteration on the warranty certificate;
- Product wear and tear through the usage of time.

Training

For first-time authorized distributors, BLUETTI will provide free technical training and maintenance guidelines by remote. If necessary, BLUETTI will provide face to face training.
Technical Support

For each distributor, BLUETTI shall assign dedicated service agent and engineer for support by Email or Hotline or by IM tools and response time within 24 hours.
Spare Parts

For main regions, BLUETTI shall set up local service stocks with main spare parts in local country for local distributor service.
Declaración de apoyo

Se proporcionarán repuestos de reparación para ayudar a los distribuidores con capacidades de reparación a completar las reparaciones.
Los productos defectuosos deben devolverse al centro de reparación local de BLUETTI para su reparación si los distribuidores no tienen capacidad de reparación.
En ausencia de capacidades de reparación de los distribuidores y de un centro de servicio local para BLUETTI, se proporcionarán repuestos y capacitación en reparación a los distribuidores para completar las reparaciones.
Si los productos se venden a otros países y no se pueden reparar cuando están dentro del período de garantía, los distribuidores deben ser responsables de enviar los productos defectuosos al centro de reparación más cercano de BLUETTI para su reemplazo.
Los casos especiales deben derivarse a los gerentes de ventas y al departamento de atención al cliente de BLUETTI para su coordinación y soporte.

Extensión de garantía

La extensión de garantía ahora solo es aplicable para el modelo AC200MAX, AC200P o B230 con protección contra daños sin cargo de servicio.
Los distribuidores deben enviar la solicitud de garantía extendida mediante el siguiente enlace: https://www.bluettipower.com/pages/warranty-extend

Otros

Por favor contacte previamente a BLUETTI vía Email, de lunes a domingo, para cualquier asistencia con el producto. Más información en Anexo 3 .
Para obtener más información sobre la política de garantía del usuario final, consulte el sitio web oficial de BLUETTI o comuníquese con el servicio de BLUETTI para obtener más detalles.

Service Policy