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Technical Support

  • Can a multi-socket extender/power strip be connected to the AC of the machine to power more loads?

    Yes, as long as the total load power does not exceed the maximum output power of the machine.

  • Grid Adaptive Mode

    When the weak power grid/generator at the customer's home charges our machine, the AC output voltage or frequency of the weak power grid/generator is unstable and cannot stably charge our machine. In this case, we can turn on the grid adaptive mode to adapt to the customer's power grid/generator.

  • Hercules Mode

    AC60P can carry up to 1200W pure resistive load when turned on in Hercules mode, but two conditions must be met:
    1. The load must be a pure resistive load;
    2. It must be used off-grid.

  • ECO Mode

    Power saving mode. When this function is turned on, if the AC or DC of the machine has no equipment or the load power is too small, the machine will automatically turn off the AC or DC after a period of time to reduce the machine's self-consumption and save power. The specific power and time can be set in the APP.

  • Can AC60P charge lead-acid batteries and storage batteries?

    Yes
    1. If the lead-acid battery is equipped with an AC-DC adapter, the battery can be charged from the machine's AC outlet
    2. The battery can also be charged directly from the machine's DC 12V outlet

  • Does B80P have a power bank mode? How do I turn it on?

    Yes, the maximum output voltage of B80P power bank mode is 26V, which supports charging devices such as EB3A, EB55, EB70, AC2P, AC180P, etc.
    Press and hold the power button of the battery pack for 5~10 seconds until the power button flashes

  • Can I charge the AC60P via a DC/DC charger/MPPT controller/solar controller?

    Yes, when charging AC60P via 12V/24V DC/DC charger/MPPT controller/solar controller, it is recommended to use 24V because the charging power is higher.

  • Can I connect solar panels, car charging and AC charging at the same time?

    AC60P supports AC+DC dual charging, but DC has only one input port, so it only supports AC+solar panel charging or AC+car charging at the same time.

  • Does the machine support simultaneous charging and discharging?

    Support simultaneous charging and discharging.

  • Can AC60P charge lead-acid batteries and storage batteries?

    Yes
    1. If the customer's lead-acid battery is equipped with an AC-DC adapter, charge the battery from the machine's AC output port
    2. You can also charge the battery directly from the machine's DC 12V output port, cable purchase link

  • How long can AC60P power my home appliances?

    Runtime = Capacity × DoD × η ÷ (load power+self-consumption power)
    Note:
    1) DoD refers to the Depth of Discharge, η is the local inverter efficiency. DoD=90%, η=85%.
    2) The above data is for reference ONLY.

  • Can I connect the B80P to a PV or adapter to charge the entire system?

    The battery pack can be connected to PV or adapter to charge the entire system.

  • How long does it take to fully charge the AC60P?

    Charging time (estimated) = (Capacity/Charging power) + Trickle charging time
    Trickle charging time for Bluetti power station is typically 0.5~1 hours

  • What is the maximum charging power of AC60P?

    AC/AC+PV maximum charging power:
    1. Standard mode 250W
    2. Silent mode 160W
    3. Fast charging mode 600W
    PV maximum charging power;
    1. Standard mode, fast charging mode 200W
    2. Silent mode 160W
    Note: When AC+PV input, PV input will be prioritized

  • Can I use a third-party solar panel to charge the AC60P?

    Yes, the solar panels must meet the following conditions:
    1) Total VOC:12V~28V
    2) Total power: 200W max
    3) With MC4 connectors
    4) Is there a micro inverter? The micro-inverter cannot charge the AC60P directly. The AC60P can be charged by the micro-inverter through the AC wall charger.
    Note: When the VOC exceeds 28V, you can purchase a third-party 24V DC/DC charger to reduce the voltage to achieve solar charging.

  • Can I connect solar panels, car charging, and AC charging at the same time?

    The AC180P supports AC+DC dual charging, but the DC has only one input port, so it only supports AC+ solar panel charging or AC+ car charging at the same time

  • How many solar panels can be connected to AC60P?

    AC60P can connect 1*PV120 or 1*PV200.

  • What should I consider when charging an AC60P from a generator?

    1. The output specifications, voltage and frequency of the generator need to be within the input range of the adapter. If they are unstable, you can turn on the grid adaptive mode in the APP for adaptation.
    2. Does the maximum output power of the generator meet the maximum AC input power of our machine? If not, our machine can adjust the charging mode to reduce the maximum AC input power.
    3. The output of the generator is a sine wave.

  • How to maintain and store AC60P?

    1. When the SOC drops to 5%, charge the product immediately.
    2. Before storing the product, charge it to 60% SOC to maintain optimal condition. In addition, power off the device and disconnect all electrical connections.
    3. Store the product in a cool and dry place, away from flammable or combustible materials and gases.
    4. The power station can be safely stored in a temperature range of -20°C to 45°C (-4°F to 113°F). However, if stored for more than one month, it is recommended to keep the ideal storage temperature around 30°C (86°F).
    5. Fully cycle the product every 3 months to maintain the health of the battery.

  • Can I charge and discharge the AC60P in sub-zero environments?

    You can use the AC60P to charge your devices in cold weather, but please avoid recharging it below freezing. The operating temperature for AC60P is:
    Charging: 0℃~40℃ / 32℉~104℉
    Discharging: -20~40℃ / -4~104℉

  • Does AC60P support APP connection?

    Only supports Bluetooth connection APP.

  • Can AC60P be used directly in the rain?

    It cannot be used in the rain. IPX5 only means that the product has obtained the protection level certification for protecting against low-pressure water jets. It does not mean that the product is completely waterproof and can be used in the rain.

  • Is AC60P waterproof?

    Yes, the AC60P is IP65 rated and can protect against low pressure water jets from any direction when the dust plug is in place.

  • Does the machine support simultaneous charging and discharging?

    Support simultaneous charging and discharging.

  • What is the UPS mode switching time?

    Within 20ms.

  • Does AC60P have UPS function?

    Yes, the default standard UPS mode maintains SOC at 100% all the time, mainly used as a backup system.

  • How to use the battery extension cable? For AC60P to B80P

    Connect AC60P and B80P with B80P battery cable, which is included in the B80P box.

  • Which battery packs can be connected to the AC60P? How many can be connected at most?

    AC60P can only be connected to B80P, and supports connecting up to two B80Ps, with a capacity of up to 2116Wh.

  • Can AC60P be purchased and used separately?

    Can be used alone, AC60P has a battery pack inside

  • What cables and their lengths are included when purchasing AC60P+B80P

    Standard
    AC60P:
    1. AC charging cable - L=1500mm (US, UK), L=1800mm (Japan, Europe, Australia)
    2. PV charging cable - L=1500mm
    3. Car charging cable - L=1500mm
    B80P:
    1. B80P battery cable - L=800mm
    Others:
    Lead-acid battery charging clip to cigarette lighter L=500mm
    Cigarette lighter to DC5521 cable (12V) - L=720mm
    Lead-acid battery charging cable Lead-acid battery charging clip to DC7909 L=400mm
    Type-C to Type-C cable L=2000mm
    B80P power bank mode output cable L=720mm

  • What are the basic functions and standard accessories of AC60P?

    Official website AC60 | Travel Light and Exploration Never Stops

  • Why isn’t the unit able to draw power from the solar panels?

    • Upgrade the firmware to the latest version using the app.
    • Set the "DC 1/2 Input Source" to "PV" for solar charging.
    • Check for any error codes.
    • Check if the total open-circuit voltage of the solar panels is within the range of 12V~150V.
    • Tap the PV icon to check for any DC input voltage issues under good sunlight conditions.
    • If PV input voltage is low, there might be a solar panel or DC input cable issue; contact BLUETTI support.
    • Use the other set MC4 connectors on the DC input cable to connect to the solar panel.
    • Charge with a car. If it works, the issue is with the solar panel. If so, please contact us.

  • Why is the solar input power too low?

    • Upgrade the firmware to the latest version using the app.
    • Before charging, set the DC Input Source to PV.
    • Solar input power typically exceeds 70% of the maximum input, with optimal efficiency between 70% and 80%. However, solar intensity varies depending on location.
    • Connect solar panels in series for optimal performance. Connecting them in parallel may waste energy due to the 12A current limit.
    • If connected to a solar panel with an open-circuit voltage below 30V, the unit has a current limit of 8A.
    • Tilt the solar panels to directly face the sun.
    • Keep the panels clear of shade to maintain efficiency and prevent damage.
    • Clean the solar panel surface with a dry and soft cloth.
    • Tap the PV icon to check for any DC input voltage issues under good sunlight conditions.
    • Use the same type of solar panels to maintain efficiency and prevent damage.
    • It's normal when nearly fully charged, as the unit switches to trickle charging to prevent overcharging, thereby limiting the charging power.
    • Watch out for high internal temperature, as it limits the charging power.
    • If it's too cold outside, check the ambient temperature. Low internal temperatures will limit charging power. Connect loads to the unit to raise the internal temperature and increase the input power.
    • Portable solar panels are designed for temporary use and not suitable for permanent outdoor or rooftop installations. Prolonged exposure to rain can reduce their efficiency and lifespan.

  • How to check the unit’s error code?

    To check the error code, you have two options:

    • Press the AC power button and LED lamp button simultaneously.
    • Tap in the upper right corner of the app's operation status page.

  • Why am I unable to connect the unit via Bluetooth, or why is the connection unstable?

    • Update the app to the latest version.
    • Restart the unit.
    • Toggle your phone's Bluetooth off and on again.
    • Ensure your phone has a strong signal.
    • Restart the app.

  • Why is there abnormal noise during AC charging?Why is the fan so loud? Why does the fan sometimes start and sometimes stop?

    The fan runs to cool the unit during charging and discharging. It may start or stop based on internal temperature. You can enable Silent Charging mode in the app to reduce noise.

    Note: Silent Charging mode lowers fan noise by reducing the charging power. Even in Silent Charging mode, the fan will still operate if discharging power or internal temperature gets too high.

  • Why does the unit shut down automatically?

    • Check if the unit is recharging, powering a load, or in ECO mode.
    • If not recharging and both AC and DC outputs are off, the unit shuts down after a period of inactivity.
    • With ECO mode on and a low or no load, the AC and DC outputs turn off after 1 to 4 hours (as set in the app), followed by the unit shutting down after a while.
    • If charging only with solar panels and neither AC nor DC is activated, the unit stops charging and shuts down at night and restarts with morning sunlight.
    • The unit shuts down if it runs out of power.

  • Why is the AC input power too low?

    • Check if the Silent Charging Mode is enabled — it can reduce charging power.
    • When the charging power is low, assess the work situation, State of Charge (SoC), and the battery's internal temperature. Factors like battery voltage, SoC, and temperature can affect charging power. Extreme levels may trigger the unit to limit power for battery protection.
    • It's normal when nearly fully charged, as the unit switches to trickle charging to prevent overcharging, thereby limiting the charging power.
    • If the battery SOC is very low, charging power may decrease temporarily.
    • If the internal temperature is too high, shut down the unit, and let it rest for 3 hours before restarting charging.
    • If it's too cold outside, check the ambient temperature. Low internal temperatures will limit charging power. Connect loads to the unit to raise the internal temperature and increase the input power.

  • Why isn’t the unit generating AC output?

    • Ensure the AC output is activated.                                    
    • Press both the AC and DC power buttons simultaneously to access Settings, then press the AC power button to switch the appropriate AC frequency.
    • Keep the unit within the temperature range of -4°F to 104°F (-20°C to 40°C).   
    • Check for alerts shown on the LCD display.
    • Press the AC power button and LED lamp button simultaneously to check for any error codes.
    • Test AC outlet voltage with a multimeter.
    • Try powering other loads if no issues are found.

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